Customer support
AI agent for 24/7 customer support
Automate your customer service with AI.
Support drowning in tickets?
Long wait times, inconsistent answers and frustrated customers eat valuable hours from your team.
Intelligent support, 24/7
Your customer support Met answers questions, resolves issues and escalates the complex cases to a human only when it actually matters.
Before and after
From the same old bottlenecks to a real advantage
Customers wait hours for basic answers.
Instant, automatic replies to the questions that repeat.
The team is buried under the same repetitive questions.
Repetitive queries are resolved automatically; your team only handles the hard cases.
Nobody is there outside business hours.
24/7/365 availability with no additional headcount.
Outdated or inconsistent information between agents.
One central knowledge base, with answers that stay current and consistent.
No organized record of conversations.
Full history of every interaction, searchable and measurable from the CRM.
What it does
Ready for the routine work and the hard cases
Frequent questions
- Order status
- Return policies
- Product information
- Hours and locations
- Payment methods
Issue resolution
- Step-by-step guidance
- Basic technical troubleshooting
- Changes and cancellations
- Data updates
- Warranty follow-up
Smart escalation
- Detects customer frustration
- Identifies cases that need a human
- Hands over with full context
- Flags the priority of the case
- Summarizes the whole conversation
“With Meteor we give our customers 24/7 support.”
Ana
CEO · Sanity
FAQ
Frequently asked questions about Customer support
No. The platform is built for founders, business owners and marketing teams, with an interface designed so you can build your own Met.
The channels where you already talk to your customers: WhatsApp, Instagram, Facebook Messenger and the web chat on your site, with every conversation centralized in Meteor’s CRM.
It can answer questions, capture lead details, book appointments, send quotes, show your product catalog, resolve common questions about your services, close sales and give personalized support 24/7.
Meteor is the platform where we build and host your Met. It brings the features and integrations your business needs to run leaner.
More Mets
Pair it with the rest of the team
Ready to automate your business?
Book a live demo and watch the Mets of Meteor working on your own operation.